Privacy Policy
Effective Date: 5-june-2025
Last Updated: 5-june-2025
Introduction
MXperience ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us in any way.
This policy complies with applicable privacy laws in the United States and Mexico, including the California Consumer Privacy Act (CCPA) and Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).
Information We Collect
Personal Information
We may collect the following types of personal information:
Contact Information:
- Full name
- Email address
- Phone number
- Mailing address
- Emergency contact information
Booking and Travel Information:
- Travel dates and preferences
- Dietary restrictions and allergies
- Accessibility requirements
- Payment information (processed securely through third-party Stripe)
- Tour preferences and interests
Identification Information:
- Passport or identification numbers (when required for specific tours)
- Age/date of birth (for age-appropriate activities)
- Nationality/country of residence
Technical Information:
- IP address
- Browser type and version
- Device information
- Website usage data through cookies and analytics
Communication Records:
- Email correspondence
- Chat messages
- Phone call records (when permitted by law)
- Photos/videos taken during tours (with your consent)
How We Collect Information
Directly from You:
- When you fill out forms on our website
- During booking processes
- Through email or phone communications
- During tour consultations
- When you participate in surveys or feedback requests
Automatically:
- Through cookies and tracking technologies
- Website analytics tools
- Social media interactions
From Third Parties:
- Payment processors
- Travel booking platforms
- Review platforms (TripAdvisor, Google, etc.)
- Social media platforms (when you connect accounts)
How We Use Your Information
We use your personal information for the following purposes:
Primary Business Purposes
- Tour Planning and Execution: Creating customized itineraries, booking reservations, coordinating logistics
- Communication: Sending confirmations, updates, and important tour information
- Payment Processing: Handling transactions and invoicing
- Safety and Security: Emergency contacts, health considerations, travel advisories
- Customer Service: Responding to inquiries and providing support
Secondary Purposes
- Marketing Communications: Sending newsletters, promotional offers, and travel tips (with consent)
- Website Improvement: Analyzing usage patterns to enhance user experience
- Legal Compliance: Meeting regulatory requirements and protecting our rights
- Business Operations: Internal record-keeping and quality assurance
Legal Basis for Processing (Mexico Compliance)
Under Mexican law, we process your data based on:
- Consent: When you agree to receive marketing communications
- Contract Performance: To fulfill our tour services agreement
- Legitimate Interest: For customer service and business operations
- Legal Obligation: To comply with tax, safety, and other legal requirements
Information Sharing and Disclosure
We may share your information with:
Service Providers
- Payment Processors: To handle transactions securely
- Tour Partners: Local restaurants, museums, transportation providers (only necessary information)
- Technology Providers: Website hosting, email marketing, customer service platforms
- Professional Services: Legal, accounting, and business consultants
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Enforce our terms of service
Business Transfers
In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity with appropriate protections.
We do not sell personal information to third parties for their marketing purposes.
Your Privacy Rights
Rights Under Mexican Law (LFPDPPP)
You have the right to:
- Access (Acceso): Request information about what personal data we have
- Rectification (Rectificación): Correct inaccurate or incomplete data
- Cancellation (Cancelación): Request deletion of your data
- Opposition (Oposición): Object to certain uses of your data
Rights Under US Law (Including CCPA for California Residents)
You have the right to:
- Know what personal information we collect and how it's used
- Request deletion of your personal information
- Opt-out of the sale of personal information (we don't sell data)
- Non-discrimination for exercising your privacy rights
How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: mxperiencebylocals@gmail.com
- Phone: +525575377505
We will respond to your request within 20 business days (Mexico) or 45 days (US) as required by applicable law.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Limited access to authorized personnel only
- Secure Storage: Protected servers and databases
- Regular Updates: Security software and system maintenance
- Staff Training: Privacy and security awareness programs
However, no method of transmission over the internet is 100% secure.
We cannot guarantee absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Specific retention periods:
- Booking Information: 7 years (for tax and legal compliance)
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months (Google Analytics default)
- Customer Service Records: 3 years
International Data Transfers
Your information may be processed in countries other than your residence.
We ensure appropriate safeguards are in place for international transfers, including:
- Adequacy Decisions: Transferring to countries with adequate protection
- Standard Contractual Clauses: Using approved transfer mechanisms
- Consent: Obtaining your explicit consent when required
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Provide personalized content
- Enable social media features
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Deliver relevant advertisements
- Preference Cookies: Remember your settings
You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to children under 13 (US) or 18 (Mexico without parental consent).
We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
Data Controller/Responsible Party:
MXperience
[Alvaro Obregon 24, Roma Norte, C.P. 06700, Cuahutemoc, CDMX]
Mexico City, Mexico
Privacy Contact:
- Email: mxperiencebylocals@gmail.com
- Phone: +525575377505
- Response Time: Within 20 business days
For Privacy Inquiries:
If you believe your privacy rights have been violated or have questions about this policy, contact us at mxperiencebylocals@gmail.com .com or the contact information above.
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